jililive Terms and Conditions

1. General Introduction

These Terms and Conditions ("Terms") form a legal agreement between the jililive platform and all its users ("members"). By accessing the website, creating an account, or using any game or betting service, you are considered to have automatically accepted these Terms.

jililive is an online gaming and sports betting platform that provides services in Bengali for Bangladeshi users. These Terms have been written in Bengali so all members can easily understand them. However, if legal interpretation is required, this Bengali version shall be considered authoritative.

These Terms should be read alongside the platform's About Us section, which describes jililive's mission and services. If you have any questions, contact us before using any service.

2. Membership and Registration

To open an account at jililive, you must meet the following conditions:

• You must be at least 21 years of age and online gaming must be legally permitted in your country or region.
• Each person may open only one account. Duplicate accounts are strictly prohibited.
• All information provided at registration — name, date of birth, mobile number, email — must be accurate and genuine.
• The account may only be used for personal, non-commercial purposes.

2.1 Identity Verification (KYC)

jililive reserves the right to verify a member's identity at any time to maintain a secure environment. Copies of a National ID (NID), passport, or other government-issued documents may be requested. Withdrawals or certain services may be temporarily suspended until verification is complete.

If the information provided is found to be false or incomplete, jililive reserves the right to permanently close the account and forfeit any balance held.

3. Account Security

Keeping your login password and account details confidential is entirely your responsibility. Do not share your login credentials with anyone — jililive support staff will never ask for your password.

• If you suspect unauthorised access to your account, notify the support team immediately.
• Transferring or selling your account to another person is prohibited.
• Use up-to-date security software on your device and avoid logging in over public Wi-Fi.

jililive will not be liable for any loss arising from third-party access unless it is proven that the incident was caused entirely by a technical fault on the platform's side.

4. Deposits and Withdrawals

To keep financial transactions simple and secure at jililive, we support the payment methods commonly used in Bangladesh.

4.1 Deposits

• Minimum deposit: ৳300 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
• If a deposit is not credited to your account within the expected time, contact support with your transaction ID.
• Deposits made in a third party's name are not accepted — the payment method must be registered in the account holder's name.

4.2 Withdrawals

• Minimum withdrawal: ৳500.
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Processing time: Generally completed within 10 to 45 minutes.
• Identity verification must be completed before a withdrawal request can be processed.

5. Bonuses and Promotions

jililive's bonus offers are available under specific conditions. By claiming a bonus, you are considered to have automatically accepted the associated terms.

5.1 Welcome Bonus

New members are eligible for a 100% bonus on their first deposit, up to ৳5,000. For example, a deposit of ৳1,000 adds ৳1,000 in bonus, bringing the total balance to ৳2,000; the wagering requirement on this bonus is ৳1,000 × 10 = ৳10,000.

• Bonus funds cannot be withdrawn directly — winnings earned from a bonus become withdrawable only after the specified wagering requirement has been met.
• Each bonus may be claimed only once, and any attempt to claim bonuses through multiple accounts is a punishable offence.
• jililive reserves the right to modify, suspend, or cancel bonus offers.

5.2 VIP Cashback

jililive's VIP programme has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Cashback is paid at each tier based on weekly net losses. For example, a Gold-tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 in cashback. Members will be notified of cashback rates and other benefits through their own account.

6. Game Rules and Code of Conduct

All gaming and betting activities at jililive are conducted on the basis of fairness and transparency. Members are expected to follow the code of conduct below:

• Attempting to artificially influence the outcome of any game is not permitted.
• Operating an account through automated bots, software, or any other technical means is prohibited.
• All communication with support staff must be respectful and polite.
• Aggressive or threatening behaviour towards other members is strictly prohibited.

6.1 Technical Issues and Errors

jililive reserves the right to reclaim any funds or bonuses credited due to a technical error. In the case of a game interrupted by a server outage or network problem, jililive will make a decision in accordance with its own rules, and that decision shall be considered final.

7. Prohibited Activities

Involvement in any of the activities listed below will result in the immediate closure of the account and may lead to legal action where applicable:

• Fraudulent or deceptive transactions — such as chargebacks, fake payments, or use of stolen payment methods.
• Money laundering or any illegal financial activity.
• Hacking, phishing, or any other attempted cyber attack.
• Bonus abuse — attempting to claim bonuses through multiple accounts or in a coordinated manner.
• Attempting to gain unauthorised access to another member's account, information, or balance.

8. Account Suspension or Closure

jililive may temporarily suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete identity verification or discrepancies in the information provided.
• No account activity for an extended period (more than 180 days).
• Closure at the member's own request.

If a member wishes to close their account, they must notify the support team in writing. Before closure, the member will be given the opportunity to withdraw any remaining balance through a verified method, provided no terms have been violated.

9. Intellectual Property

All content on the jililive website — logos, designs, text, graphics, software, and other materials — is the intellectual property of jililive or its licensors. Copying, reproducing, distributing, or commercially using any part of this content without written permission is strictly prohibited.

Members may use the platform solely for personal, non-commercial purposes. Publishing screenshots or videos of games will be subject to jililive's terms of service.

10. Limitation of Liability

jililive always works to keep its service uninterrupted, but liability is limited in the following cases:

• Gaming losses caused by internet disconnection.
• Delays or errors on the part of third-party payment providers.
• Force majeure events — such as natural disasters, cyber attacks, or government directives.
• Losses arising from a member's own negligence or breach of these Terms.

Our total liability will in no circumstances exceed the actual amount deposited by the member during the relevant period.

11. Privacy

Full details of how your personal information is collected, used, and kept secure are available on our Privacy Policy page. By using this platform under these Terms, you are also considered to have accepted that Privacy Policy.

jililive does not sell members' personal information to any third party. However, information may be shared with necessary third parties for legal compliance, fraud prevention, or payment processing.

12. Responsible Gaming

jililive believes gaming should be a form of entertainment — not a source of financial stress. We encourage members to follow responsible gaming practices.

• Members can set their own deposit and betting limits.
• Temporary or long-term self-exclusion is available if needed.
• The platform is strictly off-limits for anyone under 21; use parental control software for family protection.

If you need professional help with a gaming problem, contact our 24/7 live chat support.

13. Changes to Terms

jililive reserves the right to partially or fully update these Terms at any time. Members will be notified via their account or by email when significant changes are made.

Continued use of the platform after any changes will be taken as acceptance of the revised Terms. If you do not agree to the new terms, closing your account is the appropriate course of action.

14. Contact and Complaints

If you have any questions or complaints about these Terms or any jililive service, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

After receiving a complaint, we will investigate as promptly as possible and inform the member. To read our common questions and answers, visit the FAQ section — many common issues are resolved there.