Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to the jililive platform. When you use our website, mobile application, or any related services, the terms of this Policy apply to you. By registering an account, making a deposit, placing bets, or carrying out any transaction, you agree to this Policy.

This Policy should be read together with our Terms and Conditions, as both documents complement each other. If there is any conflict between the two documents on any matter, the provision that offers greater protection to the user will apply.

We believe that data protection is not merely a legal obligation — it is the foundation of our relationship with our users. At jililive, keeping your information secure is our top priority.

What Types of Information We Collect

jililive may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (where applicable)
• Email address and mobile number
• Current address and occupation

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers or bank account details
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

• Login time, IP address, and device information
• Game or betting history on the platform
• Browser type and operating system information
• Cookie and session data

2.4 Communication Records

If you contact us via live chat or email, a record of that conversation may be retained. This is primarily done for the purpose of improving service quality and resolving disputes.

Purpose of Data Collection

The information collected is used for the following purposes:

1. Account management: To create, verify, and manage your account.
2. Transaction processing: To complete deposit and withdrawal processes.
3. Service improvement: For analysis to further improve the platform experience.
4. Communication: To send important notices, updates, or support-related information.
5. Security and fraud prevention: To prevent unauthorized access and fraudulent activity.
6. Legal compliance: To comply with applicable laws or regulatory requirements.
7. Responsible gaming: To monitor user playing patterns and provide assistance when needed.

We do not sell any personal information to third parties for commercial purposes.

Disclosure of Information and Third Parties

jililive does not generally share your personal information with third parties. However, information may be disclosed in the following circumstances:

4.1 Service Providers

Information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure providers, or game suppliers solely for the purpose of operating the service. In such cases, third parties are bound by confidentiality obligations.

4.2 Legal Reasons

Information may be disclosed under court orders, lawful requests from law enforcement, or obligations under applicable law. In such circumstances, we comply with the relevant legal framework.

4.3 Business Changes

In the event of a merger, acquisition, or business restructuring, information may be transferred to the new entity. If such a change occurs, we will notify users in advance.

We do not sell or rent your information to any advertising networks or data brokers.

Data Security Measures

jililive applies industry-standard technical and organisational measures to protect your information:

5.1 Encryption

SSL/TLS technology is used for data transmission. Sensitive information such as passwords is stored in encrypted form — never as plain text.

5.2 Access Control

Only authorised personnel can access specific data. A role-based access policy is followed so that no one has access to information beyond what their role requires.

5.3 Security Monitoring

Regular monitoring is carried out to detect unusual activity in the system. If any suspicious access is detected, immediate action is taken.

5.4 Data Breach Response

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary protective measures.

Cookies and Tracking Technologies

jililive uses cookies to improve website and app services. Cookies are small data files stored on your device.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, manage security tokens, and ensure the basic functionality of the platform.

6.2 Analytics Cookies

Analytics cookies may be used to understand how users interact with the platform. This information is analysed in aggregate and no individual is identified.

6.3 Cookie Controls

You can disable cookies through your browser settings. However, disabling certain essential cookies may limit some platform functionality.

Data Retention Period

We retain information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Account information: Retained while the account is active and may continue to be held for a period after closure as required by law.
• Transaction records: Financial records are kept for the legally required period.
• Cookie and session data: Deleted after the session ends; persistent cookies have a set expiry.
• Communication records: Support chats and emails are kept for a defined period.

Once the required period has passed, data is securely deleted or anonymised.

User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can contact us to find out what information we hold about you.

8.2 Right to Correction

You can request correction of any inaccurate or incomplete information in your account.

8.3 Right to Deletion

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object

You have the right to object to the processing of your information for specific purposes.

To exercise these rights or for any questions, please contact our support team. You will find answers to more general questions about data protection in our FAQ section.

Protection of Minors' Data

jililive strictly prohibits anyone under the age of 21 from opening an account or using its services. We do not knowingly collect or store any personal information from minors.

Age is verified at the time of registration. If a user is confirmed to be under 21, their account will be closed immediately and the related information will be deleted.

Our Responsible Gaming section contains further details on the protection of minors and responsible gaming guidelines.

International Data Transfers

For operational purposes, some data may be stored or processed on servers outside Bangladesh. In such cases, the necessary contractual safeguards are in place to protect the data.

The standards of this Privacy Policy are maintained in any international data transfer, and third-party server providers are bound by data protection agreements with us.

Policy Changes and Updates

jililive reserves the right to change or update this Privacy Policy at any time. If any significant changes are made, we will publish a notice on the website and inform you via your registered email or through a notification on the platform.

Continued use of the platform after any change will be taken to mean that you agree to the updated policy. For this reason, we recommend reviewing this page periodically.

Any dispute regarding the interpretation or application of this Policy will be resolved in accordance with the dispute resolution process set out in our Terms and Conditions.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support (in Bengali and English)

We will make every effort to process your request or complaint promptly. Our support team is available seven days a week, twenty-four hours a day.